Shipping policy

Shipping Policy

VoltRide™ Electric Scooter

Last updated: 9 October 2026

1. Delivery Areas

VoltRide currently delivers to eligible mainland UK addresses only.

We do not deliver to:

  • Northern Ireland

  • The Scottish Highlands

  • Scottish islands, including the Hebrides, Orkney and Shetland

  • The Isle of Man

  • The Channel Islands

  • Other offshore or remote locations not serviced by our delivery partner

If we cannot deliver to your address, we will contact you and arrange a full refund of any payment collected.

2. Shipping Costs

FREE Standard UK Delivery

We offer free standard shipping on all orders delivered to eligible UK addresses.

There is no minimum order value.

3. Dispatch and Delivery Times

Orders are normally dispatched within 1 business day.

After dispatch, delivery typically takes 2–3 business days.

Estimated total delivery time: 3–4 business days.

Business days exclude weekends and UK public holidays.

These are estimates rather than guaranteed delivery dates. Delivery may take longer during busy periods or due to circumstances outside our control.

4. Order Processing

Orders are processed through our UK-based fulfilment partner.

Once an order has been dispatched, we will provide tracking information where available.

Please ensure your delivery address, postcode and contact information are accurate when placing your order.

5. Delivery Partners

We use different UK courier services depending on the product and delivery location.

The courier is selected by our fulfilment partner.

6. Delivery Problems

If your order is delayed, missing or arrives damaged, please contact us at [Support email].

We will investigate the issue with our fulfilment partner and work to resolve it.

Responsibility for delivery remains with VoltRide until the goods are delivered to you or a person you have nominated to receive them, subject to applicable consumer law.

7. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Orders may enter processing quickly, and changes cannot always be guaranteed once fulfilment has begun.

Your statutory cancellation rights remain unaffected.

8. Contact Information

For shipping questions or assistance with an order:

VoltRide Customer Support
Email: [Support email]
Website: https://voltrideclearence.com