Refund policy

Return and Refund Policy

VoltRide™ Electric Scooter

We want you to shop with confidence. This policy explains your cancellation, return and refund rights when purchasing from VoltRide.

1. Your 14-day cancellation right

If you purchase online as a consumer, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, contact us at [customer support email] with your order number and a clear statement that you wish to cancel.

You must send the goods back within 14 days of notifying us of your cancellation.

You may inspect the scooter as you would in a physical shop. However, we may make a lawful deduction for diminished value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

2. Change-of-mind returns

For eligible change-of-mind returns, customers are responsible for the direct cost of return postage.

Please contact us before returning an item so we can provide return instructions.

Where possible, return the scooter in its original packaging, including accessories and documentation. Missing or damaged packaging does not automatically remove your statutory cancellation rights.

3. Refunds

For valid statutory cancellations, we will refund the product price and any standard outbound delivery charge paid, using the original payment method unless otherwise agreed.

Refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

We may withhold the refund until the goods are returned or evidence of return is provided.

4. Faulty or damaged products

If your scooter arrives damaged, faulty or not as described, contact us promptly with your order number, a description of the issue and, where available, photographs.

Your rights under the UK Consumer Rights Act 2015 remain unaffected. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

Where goods do not conform to the contract, we will cover reasonable return costs as required by law.

5. Order cancellations before dispatch

If you wish to cancel before dispatch, contact us as soon as possible.

We will attempt to stop fulfilment, but this cannot always be guaranteed once processing has started. Your statutory cancellation rights remain unaffected.